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Exchange and Return policy

Items can be returned or exchanged within 7 days after receiving purchased products in the following cases:

  • If an item is faulty, wrongly described or different from the purchase confirmation, we will exchange it, and deliver a new item to you with free of charge.
  • In case of return or cancel an order (Under the company’s policy), the items must be in the ready-to sell condition. (Ready-to-sell condition means the condition of the items has not changed or damaged. Price tags, OCPB tags, and brand tags must remain in the package of that items in the same condition that company delivers to the customers)
  • In case of customers would like to exchange the items such as changing color or size, customers are responsible for the delivery charge and the items must be unchanged or undamaged. Price tags, OCPB tags, and brand tags must remain in the package of that items in the same condition that company deliver to the customers. Company will inspect the items before delivering the new items to the customers. In case of new delivery, there will be 100 baht charge.